Company History

Through a series of strategic business moves, NiHao Empire became the Tier 1 host the company that it is today. NiHao Empire thrives in an industry that is constantly reinventing itself. With innovations in customer service, ease of use, and special new features, NiHao Empire continues to stay one step ahead of it's competition.

NiHao Empire's employees take pride in offering some of the best 24 hour a day, customer-oriented support in the industry. Everyday hundreds of businesses trust NiHao Empire with their web presence, reinforcing the NiHao Empire tradition of industry-leading customer service, top-notch network reliability, unsurpassed prices, and innovative services.

NiHao Empire provides low-cost feature-rich web hosting. The NiHao Empire business model emphasizes service to small and medium sized businesses, allowing them to reach the global market while NiHao Empire handles all of their web site's needs.

Why NiHao Empire?

NiHao Empire's excellent prices are not the only reasons why our customers rave about our services! Our customers also appreciate:

• Our industry-leading Customer Care program.
• Our rock-solid network - 100% uptime guaranteed.
• 100% customer satisfaction is guaranteed.
• Global coverage guaranteed.
• Lightning-fast network connectivity.
• A user friendly hosting environment.
• Innovative support technologies.

Rock Solid Network 100% Uptime Guaranteed

We've taken great strides to provide reliable access to you. Our bandwidth saturation average (a measure of how crowded our systems are) is less than 30%. We have redundant DS-3 (capable of 45Mbps each) lines with diverse routes to the Internet Backbone, ensuring that our servers will always have an active connection to the Internet. BGP Peering allows us to automatically re-route traffic away from "Internet Traffic Jams." This means when one part of the Internet slows down your site will not be caught in the bottleneck. All of our servers are fast and reliable Intel Dual Cores with 512+ MB's of RAM, and NiHao Empire is a branded, approved Intel Software Partner. So we keep our servers running at less than 50% capacity so that even when internet traffic peaks our servers won't overload.

100% Customer Satisfaction Guaranteed

While our competitors force half- or full-year commitments, here at NiHao Empire you can pay month-to-month. All of our server packages come feature-packed and are competitively priced. Our starter UNIX package includes a full domain name, 24 hour toll free technical support, and dozens of useful CGI scripts to enhance your site. You can also pre-pay 1 year in advance to receive a hefty discount. Because of this guarantee to customer satisfaction, since 1997 NiHao Empire has grown quickly to hosting sites for businesses in over 170 countries. If your site requires SSL (Secure Server), FrontPage 2000, Real Audio/Video, or any of our other cutting-edge features then NiHao Empire is the only choice for your web hosting needs.

Full Global Coverage

NiHao Empire provides all of its clients with cutting-edge hardware, software, and technologies. All of NiHao Empire's servers are custom-built and best of all, there are less than 256 domains hosted on each of our servers. Unlike the majority of our competitors who will host anywhere from 500 to 1000 domains per server. With such a small number of domains on each server there is a lower server load, disk access time decreases, almost zero chance of IP blocking, and network speed's increase. This NiHao Empire standard ensures that you the customer will never have your IP blocked from any country in the world. Most of the world's biggest web hosting companies can compete with us regarding technologies, but cannot compare with our global coverage standards. We guarantee that your site will be seen around the entire world.

Lightning-Fast Network Connectivity

NiHao Empire has chosen five of the best backbone providers to relay traffic through. This means that all of our clients have 100% uptime guaranteed. The network is designed around redundancy and efficiency. BGP4, five DS3 lines, and one OC3 connection to diverse backbones, and a full 100 Mbps Cisco switched network make the NiHao Empire network a top-notch network.

User Friendly Hosting Environment

We strongly believe that the environment where the servers are located is as important to our client's websites as is the service that our clients receive is to them. The NiHao Empire Data Center is geographically located near an Internet Exchange Point to minimize traffic hops and optimize performance. Our Data Center features a Power Management System which includes 2.5 megawatts power to the premises, a customer dedicated power supply backed up by an Uninterruptible Power Supply (UPS), a 235,000 watt diesel generator, a dedicated circuit breaker per server, and a scalable power system. We also have fire zones above the ceiling and below the floor, specialized heat/smoke sensors, and automatic fire department notification. Our mainframe style construction includes HVAC, separate cooling zones, and seismic activity proof rack braces. Our server hosting facility also utilizes scalable areas; cabinets, full open racks, and shared open racks. Our systems are protected by motion sensors, require key-card access, are under video camera surveillance, are security breach alarmed, and are secured by 24/7 police monitoring. Our Network Operations Center is a high security facility, and no-one is permitted to enter this facility without first being granted proper access and our certified technicians monitor the equipment 24 hours a day. It is a system that was purpose built for speed, coverage, and reliability.

Innovative Support Technologies

NiHao Empire is currently hosting over 106,000 customers whose skills range anywhere from novice-level to experts. These range from individual product websites, to full-blown International Trade Systems. The NiHao Empire customer service center is staffed 24 hours a day to offer assistance with any issues to you anywhere in the world. When the call center cannot resolve a customer's issue, the dedicated Customer Care Team steps in to facilitate the resolution of the problem, whether it be billing, technical, or administration. At no point does a NiHao Empire customer ever feel alone; for they know that we are standing-by waiting to help. With 24/7 toll-free technical support (U.S Only), 24/7 online support chat, and a dedicated online ticket support center, NiHao Empire is constantly rated in the Top 10 list for its customer support and dedication.

Office Locations